Tim Collette: “I’m at the end of my rope.”

by Jess Kutch · 2011-07-16 08:17:00 UTC
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Y­­ou would think, after being caught overcharging 4,000 service members and illegally foreclosing on 14 military families, JPMorgan Chase would be bending over backwards to repair its image with the military.

But apparently, Chase’s customer 'service' only goes so far for our men and women in uniform.

Twenty-year-old Aaron Collette of Oregon is currently serving in Iraq, while his father, Tim, is in a heated foreclosure battle with JPMorgan Chase.

Two years ago, Tim Collette asked Chase bank to modify his mortgage. The bank instructed Tim that, in order to qualify for a loan modification, he had to miss two payments. Once that happened, Chase initiated foreclosure proceedings. Tim has been immersed in a long battle of paperwork and phone calls with the bank ever since.

Tim Collette’s home was originally scheduled to be foreclosed on in June, but thanks to the advocacy of Economic Fairness Oregon, Change.org members and Sen. Jeff Merkley (D-OR), Chase publicly agreed to delay the foreclosure and “find a solution” for the Collette’s. As soon as the media attention died down, they rescheduled foreclosure proceedings for August. 9th – just 10 days before Aaron returns from Iraq.

But Change.org members aren't backing down. More than 83,000 people have signed on in support of Tim and his family. Tim was so touched by the support, he recorded a video message.

Tim Collette's message to change.org supporters from Economic Fairness Oregon on Vimeo.

Just today, Tim reported that Chase, once again, lost his loan modification paperwork.

"I'm at the end of my rope," Tim said. "This is their business – paperwork -  and they can't even manage to keep one document straight?  My son comes home from the military in August and my home is being foreclosed in 18 days. He’s been hit by an IED, people shooting at him and he just wanted to come home and sleep in his room in his bed and be safe for 15 days…and I told him I’d make that happen. I don’t know how yet, but I will.”

Even as a so-called “priority” case, Tim Collette’s paperwork still goes missing. As Aaron bravely serves in Iraq, it seems like Chase could learn a thing or two about service.

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